Shipping & Returns

We want you to love your Electric Hearts Club order. 🖤⚡

Here's everything you need to know about delivery, returns and refunds.

Shipping

All Electric Hearts Club orders are carefully packed and dispatched from the UK.

UK Delivery

Orders are shipped using Evri.

We aim to dispatch orders within 1–3 working days of your order being placed.

Once your order has been dispatched, you'll receive confirmation and tracking information where available.

Please remember that estimated delivery dates are not guaranteed and delays can occasionally occur once a parcel has been handed over to the courier.

If you believe your parcel has been lost or there is an issue with your delivery, please contact us via our Contact Us page and we'll be happy to help.

Incorrect Delivery Details

Please double-check your delivery address before completing your order.

If you notice a mistake, contact us as soon as possible. We'll always try to help, but once your order has been dispatched we may not be able to change or redirect it.

Returns

Changed your mind? That's okay.

For eligible online purchases, you can notify us that you'd like to return your order within 14 days of receiving it.

Once you've notified us, you'll then have 14 days to send the item(s) back.

Returned items must be unworn, unused and returned with their original packaging where reasonably possible.

Please take reasonable care of your items while they're with you. We may make a deduction from your refund if an item has been handled beyond what would reasonably be necessary to inspect it.

To start a return, please contact us through our Contact Us page with your order number and the item(s) you'd like to return.

Unless the item is faulty, damaged, incorrect or otherwise required by law, return postage is the responsibility of the customer.

Please keep proof of postage until your return has been completed.

Earrings & Pierced Jewellery

For hygiene reasons, earrings and other pierced jewellery may only be returned where legally permitted. Once hygiene seals or protective packaging have been opened or removed, change-of-mind returns may not be accepted.

This does not affect your rights if an item is faulty, damaged or not as described.

Mystery Bags

Our Mystery Bags are designed to be a surprise — that's part of the fun! 🖤

You can select the available preference shown on the product listing, but the individual products inside are chosen at random.

We cannot exchange individual Mystery Bag contents simply because you would have preferred a different item.

Where you have a legal right to cancel your online order, the Mystery Bag must be returned as a complete bag with all of its contents. Individual items from a Mystery Bag cannot be returned or exchanged separately.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Faulty, Damaged or Incorrect Items

We're really sorry if something isn't right with your order.

Please contact us as soon as possible with:

Your order number
A description of the issue
Clear photographs where appropriate

We'll review the problem and arrange the appropriate replacement, refund or other resolution.

Your statutory rights are not affected.

Refunds

Once your return has been received and checked, we'll let you know when your refund has been processed.

Approved refunds will be returned to your original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Where required by applicable consumer law, your standard outbound delivery charge will also be refunded.

Additional delivery costs resulting from choosing a more expensive delivery option than our standard service may not be refundable.

TikTok Shop Orders

Orders placed through TikTok Shop are also fulfilled using our connected fulfilment process.

Returns and refunds for purchases made directly through TikTok Shop should be requested through your TikTok order, and TikTok Shop's applicable returns and refund processes will apply.

If you purchased through electricheartsclub.co.uk, please contact us directly using our Contact Us page.

Electric Hearts Club 🖤⚡

Jewellery & Accessories for the Girls Who Never Fit the Mould.